"I've had a hard time writing this letter because I didn't know where to start. If I went on and on about what a perfect job you did, I'm afraid you wouldn't believe me—but please do! The kitchen is exactly what I wanted—only better. My husband likes it too!
"Having no experience with this type of project, I didn't know what to expect. However, based on neighbors' comments and what I saw, I couldn't have gotten a better contractor. You kept the schedule running smoothly and if there was a problem (were there any?), it didn't become my problem. When there were questions, it was easy to work with you. I appreciated how accessible you were during the project.
"I was also especially pleased with your masonry, carpentry and painting crews. I never once flet uncomfortable with 'strange men' in my home either, when the home was empty or when I was alone with my six-year-old daughter. In fact, these men were polite, considerate, and respectful. The crewsworked well with each other, with the supervisor, and with me. It was a comfortable mix of professionalism and familiarity.
"In short, and perhaps most importantly, you started on time, you finished on time, and there were no hassles. What more could anyone want? Thank you again.
AB