"I am thrilled with your work.
"In the beginning I was impressed with your thorough and thoughtful bid, timeliness and genuine interest in my addition. Then when you and your workers started demolition, I was amazed at the incredible organization and clean up. The framers' and carpenters' consistent professionalism, speed and skills provided me with absolute confidence that had indeed chosen the best contractor.
"Each and every one of your staff have respected my home, worked long hours, and paid close attention to a myriad of details. You have obviously chosen your trades carefully; they were rightfully proud and talented craftsmen. There has not been one workday without on-site staff. Not one.
"I feel so absolutely lucky to have you build my addition. My 89-year-old house now has a 2002 spectactular addition with shed dormers, gable dormers and a stunning monitor for my study. The details of the old house were carried into the new seamlessly. One feature I love is the detail in the wood trim that your carpenters so carefully duplicated, both inside and out.
"My seasonal business required a restricted timetable for construction. You were the only contractor confident from the beginning that you could make my deadline. I now know where that confidence comes from. It comes from experience, intelligence, pride, commitment and sensitivity.
"Thank you. Thank you. Thank you.
JLM